Terms of Service

Last updated: October 3, 2026

These Terms of Service ("Terms") apply when you use tvmountingauburn.com or book a service with TV Mounting Auburn AL ("TV Mounting Auburn AL", "we", "us"). By booking, you agree to these Terms. Please read them — they are written in plain language.

1. Our service

We mount TVs and related equipment (brackets, soundbars, shelves) and manage cables at the address you give us, within our service area around Auburn, AL.

2. Prices and quotes

• The price shown when you book is a flat price based on the information you provide (TV size, wall type, bracket, cables and add-ons).
• If, on arrival, the job is different from what was booked — for example a different wall material, metal studs, a larger TV, or extra work you request — the technician will explain the difference and give you the new price before starting. You may accept the new price or cancel that part of the work without charge.
• Prices include labor and, if selected, a bracket. Sales tax is added where required by law.
• Outside our usual service area a trip fee may apply; we will tell you before the visit.

3. Payment

Payment is due when the work is finished. We accept card, cash and other methods we list at booking, and online card payment through Stripe. We do not ask for a deposit to book.

4. Scheduling, changes and cancellations

• You choose a 2-hour arrival window. We do our best to arrive within it; traffic and earlier jobs can occasionally cause delays, and we will text or call you if so.
• You can reschedule or cancel free of charge up to 2 hours before your arrival window using the link in your confirmation, or by calling us.
• We may need to reschedule because of weather, illness or other circumstances beyond our control. We will contact you as early as possible to find a new time.

5. Your responsibilities

• Make sure you have the right to mount on the wall (for example landlord, property manager or HOA permission for rentals, dorms and condos).
• Have the TV and any equipment you are supplying at the property, and tell us about anything unusual (such as known wiring or plumbing in the wall, or a recently repaired wall).
• Provide safe access to the work area, a nearby power outlet, and clear the space of fragile items.
• An adult (18+) must be present for the visit.

6. Our workmanship guarantee

We guarantee our workmanship for 1 year from the date of service. If anything we installed comes loose or fails because of how we installed it, we will come back and fix it at no charge.

The guarantee does not cover: equipment we did not supply; normal wear; damage from moving, adjusting or overloading the TV or mount; work done by others after our visit; or problems caused by walls or structures that were hidden, defective or not disclosed. Brackets and products we supply also carry their manufacturer's warranty.

7. Existing conditions and hidden items

We use stud finders and care when drilling. Walls can hide things that cannot be seen or detected (wiring, pipes, previous repairs, weak or damaged material). We are not responsible for damage that results from conditions that were hidden, undetectable or not disclosed to us, or from pre-existing defects, except where caused by our negligence. Small holes, anchor marks and minor touch-up needs are a normal part of mounting and removal.

8. Limitation of liability

To the fullest extent allowed by Alabama law, our total liability for any claim related to a service is limited to the amount you paid for that service, and we are not liable for indirect, incidental or consequential damages (such as lost data or lost use of equipment). Nothing in these Terms limits liability for our gross negligence, willful misconduct, or any liability that cannot be limited under the law.

9. Text messages

If you agree to receive texts, we send messages about your booking only (confirmation, reminders, arrival notices and completion/payment). Message frequency varies, usually up to 6 per booking. Message and data rates may apply. Reply STOP to opt out or HELP for help, or call (334) 555-0140. Consent is not a condition of purchase. See our Privacy Policy.

10. Photos

With your permission we may photograph the finished work to show on our website and social media. We never include your name or address, and we will remove a photo if you ask.

11. Website use

Please use the website only to book or learn about our services. Do not submit false bookings or try to interfere with the site. Prices and availability shown online may change; the price confirmed at booking is the one that applies to your visit.

12. Governing law and disputes

These Terms are governed by the laws of the State of Alabama. If a problem comes up, please contact us first — most issues can be solved with a phone call. Any legal dispute will be brought in the state courts located in Lee County, Alabama, or in small claims court where eligible.

13. Changes

We may update these Terms. The version posted when you book applies to that booking.

14. Contact

TV Mounting Auburn AL Auburn, AL Phone: (334) 555-0140 · Email: hello@tvmountingauburnal.com